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Looking for help with items of mail you’ve already sent or posting services your plan to use in the future?
We’ll help you get the support you need from our partners Royal Mail and Parcelforce Worldwide – or from our own team if your enquiry’s about 69ÌÃ services.
On this page
Please visit the separate support page for our fast-drop mails service.
There’s an FAQ page on each of these posting topics. Just choose the one you need.
Need help with one of the following? Please contact Royal Mail or Parcelforce Worldwide directly, depending on the service you used:
Please visit their support page at:
Visit the support page for businesses:
Deaf or hard of hearing customers can contact Royal Mail on: 0345 600 0606*
Please complete this form to praise Royal Mail colleagues
You can fill in this form to compliment Parcelforce Worldwide staff
If you’re unhappy with one of these issues, please contact Royal Mail or Parcelforce Worldwide directly to get help or send a compliant:
Visit the Royal Mail support page and select "complaints & claims"
Please check the Parcelforce Worldwide page on how to make a complaint
If you have a question, feedback or a complaint about our services, here’s how to get in touch with us.
Contact the 69ÌÃ support team for anything relating to:
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If you’re not happy let us know and we’ll do our best to put things right.
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