Common parcel returns questions
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Lots of items are free to return but there are sometimes exceptions. If you do need to pay for a return, simply browse our in branch posting services to find a method and price that suits you.
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Just speak to us when you’re in branch. We’ll be happy to help.
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If you don’t have the original product packaging, use packaging which has a suitable strength and thickness for the size and weight of the goods being posted. You can find more information within our guide on how to pack a parcel.